Knowledge Chat for Service Providers
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Knowledge Chat for Service Providers
AI-Powered
An AI assistant that standardizes procedures across your entire organization
Give your teams instant access to clear, reliable instructions — no delays, no confusion, no mistakes
Why service teams lose track of procedures — and how to fix it
Service companies working across multiple sites or in the field often struggle with one core issue: procedures live in too many places. Different teams use different versions, documents get updated unevenly, and employees rely on memory or tips passed on by colleagues. The result? Inconsistent service quality, avoidable mistakes, and standards that fade over time.
High turnover makes this even harder. New employees need time to find their way around dozens of rules and instructions, while supervisors keep answering the same questions day after day. And when SLAs or regular audits come up, the absence of a clear, unified knowledge base makes compliance difficult and slows down reporting.
Knowledge Chat changes this by turning all your operational documentation into an interactive, AI-powered knowledge base. Ask a question, and the assistant instantly returns the right procedure — with a clear, straightforward explanation of what to do next, based entirely on your approved materials.
This means field teams work faster and more consistently, onboarding becomes smoother, and service quality stays high across every location and every shift.
Key Features
Key Components
01.
Answers based on your documentation
The assistant uses only your approved procedures, instructions, and operational standards. Every answer links directly to the original source, so teams always work with accurate information.
02.
Natural language search
Employees can simply ask a question the way they normally would — and the assistant instantly pulls up the right procedure or guideline.
03.
Support for diagrams, tables and step-by-step instructions
Knowledge Chat can highlight the exact diagram, table or step needed for the task, making complex procedures easy to follow in the field.
04.
Automatic translation
Procedures and answers can be translated into multiple languages, helping multilingual teams work smoothly and consistently.
05.
Advanced agents and workflows
Create AI agents and automated workflows that analyse, classify and extract key information from your operational documents.
Secure & Scalable Enterprise Architecture
Knowledge Chat is designed for companies that require full control over security and access management. It supports SSO, roles, granular permissions, and safeguards against improper use. The system is easy to extend and integrate thanks to reliable open-source frameworks — offering stability today and readiness for future needs.
Key features
01.
Answers based on your documentation
The assistant uses only your approved procedures, instructions, and operational standards. Every answer links directly to the original source, so teams always work with accurate information.
02.
Natural language search
Employees can simply ask a question the way they normally would — and the assistant instantly pulls up the right procedure or guideline.
03.
Support for diagrams, tables and step-by-step instructions
Knowledge Chat can highlight the exact diagram, table or step needed for the task, making complex procedures easy to follow in the field.
04.
Automatic translation
Procedures and answers can be translated into multiple languages, helping multilingual teams work smoothly and consistently.
Knowledge Chat for Service Providers
Areas of application
Knowledge Chat for Service Providers
Game-Changing Benefits
for Your Company
Consistent service quality across all locations
Teams follow the same up-to-date standards — no matter where they work or who is on shift.
Fewer mistakes and fewer customer complaints
Clear, accessible instructions reduce errors in the field and help teams deliver services correctly the first time.
Faster onboarding and less pressure on supervisors
New employees become productive sooner, while routine questions are handled by the assistant instead of team leaders.
Better compliance and smoother audits
A single source of truth makes SLA management, reporting and quality checks easier across the entire organization.
Knowledge Chat — Key Benefits
Research Teams We Serve
Knowledge Chat creates the strongest impact in environments where clear, reliable procedures directly shape service quality and day-to-day efficiency.
Consistent service quality across all locations
Teams follow the same up-to-date standards — no matter where they work or who is on shift.
Fewer mistakes and fewer customer complaints
Clear, accessible instructions reduce errors in the field and help teams deliver services correctly the first time.
Faster onboarding and less pressure on supervisors
New employees become productive sooner, while routine questions are handled by the assistant instead of team leaders.
Better compliance and smoother audits
A single source of truth makes SLA management, reporting and quality checks easier across the entire organization.
Knowledge Chat for Service Providers
Product onboarding
What will we need to implement this solution?
How to Get Started
Implementing Knowledge Chat is structured and predictable, and the entire process is completed within 30 days. We begin with a 5-day diagnosis of your documentation and processes. Within one business day, you receive a tailored implementation proposal. After approval, we configure the system, import your documentation, and launch the solution.
Ready to bring consistency to every location and every team?
Book a free diagnosis and see how Knowledge Chat can streamline your operations and support your teams.
Ready to see AI working in your business?
Start free diagnosis – together we’ll shape the right AI implementation strategy for you
Additional information
01.
PROJECT VALUE
4,633,997.51 PLN
02.
Contribution from European funds
3,485,668.54 PLN
03.
Project implementation period
2020 – 2022
The development of the WARRP platform was co-financed by the European Union from the European Regional Development Fund within the Intelligent Development Program 2014 – 2020.
The project was realised as part of a competition by the National Centre for Research and Development: "Industrial research and development work carried out by enterprises," action: "Industrial research and development work conducted by enterprises."
